Refund & Returns Policy

We want you to love what you order. But if something isn’t quite right, we’re here to help. This policy outlines our commitments regarding returns, refunds, and exchanges.

1. Our Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, you may request a return or refund within 30 days of the original purchase date, subject to the conditions below.

2. Eligibility for Returns

We accept returns of new and slightly used products. This includes products that have been opened or lightly used.

To be eligible for a return, the following conditions must be met:

• The return request is submitted within the returns window specified above
• The item is new or only slightly used, with no significant wear, damage, or alterations
• All original accessories, parts, and documentation are included
• Original packaging, tags, and labels should be included where available; opened packaging does not automatically make an item ineligible for return
• The item is not excluded from returns (see Section 3 below)

Proof of purchase (order confirmation or receipt) is required for all returns.

3. Non-Returnable Items

For hygiene, safety, or practical reasons, the following items are generally not eligible for return:

• Gift cards or store credits
• Downloadable digital products or software
• Personal care or intimate items (e.g., cosmetics, undergarments, skincare)
• Perishable goods (e.g., food, flowers)
• Custom-made or personalized items
• Items marked as “Final Sale” or “Non-Returnable”

If you are unsure whether your item qualifies, please contact us before initiating a return.

These exclusions do not affect any rights you may have under applicable consumer protection laws, including rights relating to faulty, damaged, or incorrectly supplied products.

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact us through our website’s contact form with your order number and the reason for your return
2. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions
3. Pack the item securely, using its original packaging where available, and include all accessories and documentation
4. Ship the package to the address provided in our return instructions

Please note: Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

• If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs
• If the return is due to a change of mind or other non-defect reasons, the return shipping cost will be your responsibility
• We recommend using a trackable shipping service for your return and retaining your shipping receipt

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

Approved refunds:

• The refund will be processed to your original payment method
• Please allow 5–10 business days after processing for the refund to appear in your account, depending on your bank or payment provider
• Original shipping charges are non-refundable unless the return is due to our error or a refund is required by applicable law

Partial refunds:

• Opening or lightly using a product does not, by itself, result in a reduced refund
• Items showing significant wear or damage, or returned with missing parts or accessories, may be eligible for a partial refund following inspection
• We will explain any proposed deduction and the reason for it

Rejected returns:

• If your return does not meet the eligibility criteria and does not qualify for a partial refund, we may reject it
• If a return is rejected, we will explain the reason and contact you to arrange for the item to be sent back to you at your expense, where permitted by applicable law

7. Exchanges

If you received a defective, damaged, or incorrect item, we will gladly arrange an exchange for the correct item at no extra cost.

To request an exchange:

1. Contact us through our website with your order number and a description of the issue, including photos where applicable
2. We will provide instructions for returning the original item, if a return is needed
3. We will arrange for the replacement item to be shipped to you

We will cover any required return shipping and the shipping costs for the replacement item when the exchange is due to a defective, damaged, or incorrect product.

For size or color exchanges: Please return the original item following the return process above and place a new order for the desired size or color. Return shipping costs for these exchanges are your responsibility unless the exchange is due to our error.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during shipping
• Defective in material or workmanship
• Not the item you ordered

Please contact us as soon as possible, preferably within 7 days of receiving your order. Provide your order number and clear photos showing the issue, where possible.

We will work with you to resolve the matter through a refund or replacement, as appropriate. Store credit is also available if you prefer.

The 7-day reporting request does not limit any rights or remedies available to you under applicable consumer protection laws.