Shipping Policy
1. Free Shipping and Minimum Order Amount
We offer free shipping on all orders to supported destinations.
A minimum order value of US$20 is required to proceed to checkout and complete payment. This minimum applies to the merchandise subtotal after discounts, excluding any applicable taxes.
Orders below US$20 cannot be completed. Please add additional items to your cart until the minimum order amount is reached.
2. Order Processing
We will process your order within 48 hours of payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
3. Shipping Methods and Estimated Delivery Times
Available shipping methods and estimated delivery times will be displayed at checkout based on your delivery address.
Domestic shipping:
- Standard delivery typically takes 3–7 days after dispatch
International shipping:
- Delivery typically takes 7–21 business days after dispatch, depending on the destination
- Customs clearance procedures may cause additional delays
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
4. Shipping Costs
We do not charge shipping fees for the initial delivery of your order to a supported destination.
Free shipping does not cover:
- Customs duties, import taxes, or customs handling fees
- Return shipping costs that are the customer’s responsibility under our Return and Refund Policy
- Redelivery costs resulting from an incorrect address, refusal of delivery, or other circumstances described in Section 9
Any applicable taxes collected by us will be displayed at checkout before payment.
5. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing a tracking number and a link to track your package.
Please allow up to 24 hours for tracking information to update after receiving the notification. If your tracking status does not change for several days, please contact us through our website’s contact form or by email.
6. Customs Duties and Import Taxes
For international orders:
- Free shipping does not include customs duties, import taxes, or handling fees imposed by the destination country
- Unless expressly stated otherwise at checkout, these charges are the recipient’s responsibility
- Customs policies vary by country; please check with your local customs office before placing your order
- We cannot declare a lower order value for customs purposes or mark purchased items as gifts
If customs fees are refused and the package is returned to us, return shipping costs may be deducted from any refund, where permitted by applicable law.
7. Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete before placing your order. Incorrect or incomplete addresses may result in delays, failed delivery, or returned packages.
If you need to change your shipping address after placing an order, please contact us immediately through our website’s contact form or by email. We will do our best to update the address before dispatch, but changes cannot be guaranteed once the order has shipped.
8. Lost, Damaged, or Delayed Packages
Lost packages:
- If tracking shows “Delivered” but you have not received your order, please check with household members, neighbors, or your local delivery office
- If you still cannot locate the package, contact us through our website’s contact form or by email so we can investigate with the carrier and arrange an appropriate resolution
Damaged packages:
- If your order arrives damaged, please photograph the packaging and affected items where possible
- Contact us through our website’s contact form or by email as soon as possible, preferably within 7 days of delivery
- We will review the issue and arrange a replacement or refund as appropriate
Delayed shipments:
- If your order has not arrived within the estimated delivery period, please contact us through our website’s contact form or by email
- We will help track the shipment and work with the carrier to resolve the delay
The suggested reporting period does not limit any rights you may have under applicable consumer protection laws.
9. Failed Delivery and Returned Packages
A delivery attempt may fail because of:
- An incorrect or incomplete address
- No one being available to receive the package
- Refusal to accept delivery or pay applicable customs fees
If the package is returned to us, we will contact you to discuss redelivery or a refund.
Although the initial shipment is free, additional shipping fees may apply to redelivery in these circumstances. We will explain any charges before arranging redelivery. Customs fees and return shipping costs may be deducted from a refund where permitted by applicable law.
If delivery fails due to our error, we will cover the necessary redelivery costs.
10. Split Shipments
If your order contains multiple items, we may ship them separately because of different availability dates or warehouse locations.
You will not be charged additional shipping fees for split shipments. We will provide separate tracking information for each shipment.
11. Shipping Destinations
We currently ship to select countries and regions available at checkout.
Shipping restrictions may apply to:
- PO Boxes or APO/FPO addresses
- Locations not supported by our shipping carriers
- Countries or regions subject to applicable trade restrictions
If your location is not supported, you will be notified at checkout.
12. Contact Us
If you have questions or need assistance with your shipment, please contact us through our website’s contact form or by email.
We aim to respond within 1–2 business days.
13. Policy Updates
We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
The policy in effect when you place your order will apply to that order.